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General Questions

Where can I buy Jo Alexander Furniture?
You can purchase Jo Alexander furniture through our website, by phone or by visiting one of our Pop up Shops (these generally take place between April to the end of August). Alternatively you could visit our Show Barn near Cambridge (Knapwell Wood Farm, High Street, Knapwell, Cambs, CB23 4NS) to view our full range of furniture and accessories. Please call us on 01954 267857 to give us one hours notice of your visit. Thank you.
Is Jo Alexander good?
YES
Where does Jo Alexander source it's teak from?
We always ensure that we remain an environmentally and socially responsible company. The 'Jo Alexander' produced garden furniture products are made from 'A' grade teak and come from plantation teak supplied by Perhutani – the Indonesian Government Forestry body.
What is teak?
Teak is a close grained hardwood with a high natural oil content. This makes it hard wearing, highly resistant to rotting and almost impervious to the effects of sun, rain, frost or snow. These characteristics combine to make it the ideal timber for all outdoor furniture. Other hardwoods are often used for outdoor furniture, but they do not perform to the high standards of teak.
What do the different grades of Teak mean? (A, B or C)
Teak wood graded 'A' is the wood taken from the heart of the trunk where teak oil is much more concentrated. Also 'A' grade teak has more silica and rubber making it more resistant to water and insects. Coming from the heart of the teak log also means that your won't find as many knots in the wood. This means that the wood's texture is more uniform and resistant. The colour is also deeper boasting a gorgeous golden brown colour. 'A' grade teak is, consequently, more expensive than B or C grade teak. Teak wood graded 'B' (not supplied by Jo Alexander) is taken from the outer part of the heart of the tree. It still has a fairly good concentration of natural oils and is used for making furniture. The touch is not a smooth and is less shiny than 'A' grade teak. Teak wood graded 'C' (not supplied by Jo Alexander) is the lowest quality teak and taken from the outer part of the teak log.
What are the Jo Alexander Terms & Conditions
Please click here to view our Terms & Conditions
What is the FEEFO Independent Product Rating? (as seen on the Jo Alexander Website page)
Jo Alexander uses Feefo, the Global Feedback Engine, to generate our customer feedback. Feefo is a closed invitation only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us. We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with Feefo, are the opinions of genuine customers.
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