Delivery & Assembly

Our furniture is supplied either fully assembled (ie. some benches*, folding tables and English/Country Garden chairs/armchairs) or flat-packed in sub-assemblies to minimise the amount of final assembly required. All flat-packed items are dispatched with a pack of fittings and assembly instructions. No glue is required to assemble our products. Most of our furniture, can be assembled within a few minutes by a single person with only a minimum of tools. Jo Alexander is happy to assemble the furniture for you (by prior arrangement before delivery) for which a charge is made. * If a bench comes pre-assembled, then this will be indicated on the individual Bench product page

We use one of a number of delivery services to get your order to you safely; either our own delivery team, a courier service (Parcel Force, DPD or UK Mail), or a Pallet Service (for which a signature will be required on delivery but we will liaise with you direct to ensure the pallet delivery takes place on an agreed/convenient day). Please note: Jo Alexander do not take liability of goods in transit which are sent overseas or internationally.

We aim to keep all our product photos up to date and relevant. Jo Alexander carries out its own photo shoots (for Jo Alexander Products only) and aims to get the product colourings as accurate as possible, but where there might appear to be slight variances, (specifically in relation to the Teak, Concrete and Concrete Resin products), this will be due to the light conditions at the time the photograph was taken.

Sadly no - these dates are a general guide only and are subject to change depending on: the date the goods are finally released from the Factory in the Far East, any Shipping delays (eg. due to weather conditions), any customs hold ups, documentation delays, delivery delays once in the country. We aim to keep the 'Stock Due' date as up to date as possible on the Website and we will contact customer's direct if there is going to be any major delays to their order. Please be aware that timings can change up to 2 - 3 weeks beyond our estimated due date.

If our driver is carrying out the delivery (as opposed to a Courier or Pallet Company) then we will aim to assist you as much as we can - time allowing. However, if you do require assistance to get the furniture in place, please ensure that you bring this to our attention prior to the delivery date so that we can build in the time and agree any charges that may be necessary.

Yes, we can do this for you (by prior arrangement before delivery) for which a charge is made. We fully recycle all the cardboard packaging from our furniture. Do the Photographs on the website fully represent the Products? Where possible, we aim to have the correct photo against each product but there may be occasions where this is not possible. Therefore, if you are wanting to ensure that your product will look exactly as the photograph suggests, then please contact the office to check this detail.

If you live within three miles of the sea, you may need to be aware that the salt in the sea air can have a corrosive effect on metals (such as aluminium and Iron products).

We would advise brushing and wiping your furniture down on arrival as there may be dust residues on the surface of the teak. Before placing cushions on the furniture, let the teak settle outside for 24 hours to help avoid transference of any dust/natural occuring oils from the wood to the cushions.

This sometimes happens when a Natural / light cushion is placed on newly delivered item of furniture. This happens due to a combination of dust and teak oils transferring from the wood on to the cushion. We would advise wiping down the furniture with a damp cloth and letting the furniture dry out before placing the cushions on to the item. We would advise washing any soiled covers on a 40 degree wash.

All our cushions (excluding some of the scatter cushions) will be shower proof but not fully waterproof. However, we generally recommend covering or storing the cushions away when not in use to assist with the longevitiy of the cushion's life. Our cushions will either be made from one of the following fabrics:- Sunbrella Fabrics (Trade marked) - are produced to have a longer lifespan than cotton. Sunbrella has become widely adopted for shade structures, marine canvas and upholstery fabric for both outdoor and indoor applications. With a robust performance characteristic that provides resistance to fading and degradation from sunlight and chemical exposure. The fabric is tactile yet durable is easy to care for and offers long life. Sunproof Fabrics (Trade marked) - a high performing fabric against weathering, rubbing, colour fastness to chlorinated pool water, sea water and is soil and stain repellent with anti bacterial, anti mildew and UV resistance. 100% recyclable.